Homeylikeus.com | Effective Date: July 1, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Homey website and mobile application (collectively, the "Homey Platforms") and the cleaning services offered through Homey (the "Services"). By booking a Service, creating an account, or otherwise using the Homey Platforms, you agree to be bound by these Terms.

1. Booking and Payment

Payment is required at the time of booking in order to confirm your appointment. No cleaning service will be performed without prior payment. By booking a Service through our platform, you authorize Homey to charge the payment method on file for the full amount of the Service prior to your scheduled cleaning date. Services must be paid in full before Homey will assign and book a cleaning team. Accepted payment methods include major credit and debit cards (processed securely through Stripe), PayPal, and Amazon Pay.

2. Cancellation and Rescheduling Policy

You are free to cancel or reschedule your service at any time. However, a $60 cancellation fee applies to any cancellation or rescheduling made less than 24 hours before the scheduled start time of your appointment. If you cancel or reschedule on the same calendar day as your scheduled appointment, you will be charged the full price of the Service instead. These fees will be charged to the payment method on file. Homey may, at its sole discretion, waive or reduce this fee on a case-by-case basis.

3. About Your Home

• Valuables – Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in your account settings.
• Large and Heavy Items – For safety and liability reasons, Homey Cleaning Professionals are not permitted to lift or move heavy items or furniture.

4. Damages

Homey Cleaning Professionals promise to conduct themselves professionally in your home. In the event of accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. Homey reserves the right to contract suitable professionals to repair damages and will make payment arrangements directly with those contractors.

5. Discounts

Homey reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.

6. Satisfaction Guarantee

Homey stands behind its work with a 100% satisfaction guarantee. If you are not happy with your service, please let us know within 24 hours of the completed appointment, and we will make it right.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Homey's total liability arising out of or relating to the Services shall not exceed the amount you paid for the specific Service giving rise to the claim. Nothing in these Terms limits Homey's liability for gross negligence, willful misconduct, or any other liability that cannot be limited under New York law.

8. Governing Law

These Terms are governed by the laws of the State of New York. Any dispute shall be brought exclusively in the state or federal courts located in the State of New York.

For the full Terms and Conditions, visit homeylikeus.com/terms-and-conditions. If you have any questions, contact us at hello@homeylikeus.com.

Homeylikeus.com | Effective Date: July 1, 2026

This Privacy Policy explains how Homey collects, uses, shares, and protects your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the Homey Platforms. Personal Information is information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number.

Here we explain:

• What information we collect
• How we use that information
• How we may share that information
• How we protect your information
• Your choices regarding your Personal Information

This Privacy Policy applies to information that we collect through the Homey Platforms, and is intended to comply with applicable New York State law, including the New York SHIELD Act.

We collect information that you voluntarily share with us through our platforms

• Contact information, such as your name, physical address, telephone number, and email address
• Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located
• Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Amazon Pay, Stripe, or other digital payment accounts
• Ratings and reviews of the Cleaning Professionals assigned to your service

How we use the personal information we collect

We use the information we collect to serve our customers, market and promote our services, and improve your experience at our platform. Some examples include:

• Scheduling, rescheduling, and cancelling services
• Rating and reviewing
• Addressing service complaints
• Communicating with you by email, telephone, or text message, in accordance with your wishes
• Managing payments for services
• Improving customer service
• Sending you marketing and promotional emails, on behalf of Homey unless you have told us you do not want to receive such emails
• Responding to questions and feedback
• Conducting research and analysis
• Running online or mobile sweepstakes, contents, or other promotions
• Marketing and advertising Homey products and services
• Continuously evaluating and improving the online and mobile user experience
• Compliance with the law or to protect the rights, property, or safety of Homey, our users, or others, including to maintain network and information security, for fraud prevention, and to report suspected criminal acts

The information described in this section may be transferred to, or processed and stored in, the United States and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.

How we share the information we collect

We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. We do share your information with trusted third-party service providers who help us operate our business, including payment processors (such as Stripe, PayPal, and Amazon Pay), scheduling tools, and customer communication platforms. When you pay via PayPal or Amazon Pay, that portion of the transaction is completed directly on PayPal's or Amazon's own platform, subject to their respective privacy policies.

How we protect the personal information we collect

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use. Homey uses trusted payment processors, including Stripe, PayPal, and Amazon Pay, and does not store your full card number on its own servers.

It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

Children's Privacy

Our platforms are not directed at children under the age of 13, and we do not knowingly collect Personal Information from children under 13.

Your choices regarding the information we collect

You may contact hello@homeylikeus.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Homey Platform. In addition, you may cancel or modify the email communications you have chosen to receive from the Homey Platform by following the instructions contained in emails from us.

This Privacy Policy is governed by the laws of the State of New York.

For the full Privacy Policy, visit homeylikeus.com/privacy-policy. If you have any questions, contact us at privacy@homeylikeus.com.